Bristol Support Directory

Addiction-in-a-cage-pic1There are many services open and available in Bristol to support people struggling with their own mental health, addiction, offending behaviour or homelessness issues or trying to support friends or family members in troubled times. Below is a list of organisations, services and contact numbers that you can call now for help.

Finding help in a stressed or agitated state is not always easy and finding the right service can be tough. Contacting several organisations that are not necessarily the right service for current needs can be damaging and increase stress levels. At IF Group, everyone has struggled with complex or multiple needs and have understand the importance of finding support or intervention when it’s needed. That’s why we’ve created our Bristol Support Directory: A list of useful services and contact numbers with an explanation of what the service does to try to help you find the best service and get the best possible help when you need it.

Please note that that our Bristol Support Directory is being constantly added to and updated. Not all services are yet listed here. Services listed below will be able to offer advice on your situation and other suitable services. Rather than wait until we have a comprehensive list, we have decided to make the page available immediately in the hope that those in need of crisis support or intervention are able to find services right now.

Bristol Services Directory

Addiction Recovery Service (ARA)

Tel: 0117 930 0282   Email:  Website: 

ARA is an experienced service providing support and advice to people with drug, alcohol or gambling problems. All services offer the best opportunity to progress towards abstinence and to maintain recovery from addiction to drugs,alcohol or gambling. ARA also provide accommodation for people with addiction problems including high level support and sustained abstinence support. ARA are a Golden Key Bristol partner. Please click this link for the Addiction Recovery Service website.


Assertive Contact & Engagement Service (ACE) (St. Mungo’s Broadway & One25)
Mental Health

Tel: 0117 239 8969 (Mon-Fri 8am-8pm)   Email:

ACE is a new service that opened on 1 April 2015 to reach out to people and groups currently under-represented in mental health services. They work with minority groups including the LGTB community, refugees and asylum seekers, people with disabilities, people from ethnic minorities, people currently or at risk of becoming homeless,people struggling with drug and alcohol addiction and people in contact with the criminal justice system.

The service provides support through support worker engagement, advice and drop-in centres at Compass Centre, Jamaica Street, Bristol BS2 8JP, Barton Hill Settlement, 43 Ducie Road, Barton Hill, Bristol BS5 0AX and Filton Community Centre, Barnstable Road, Knowle West, Bristol BS4 1JP.

Click here for the Bristol Mental Health ACE page.


Bristol City Council Emergency Duty Team

Tel: 01454 615 165 Emergency Duty Team Web Page

The Emergency Duty Team provides an emergency social work service at night, at weekends and bank holidays. They can help you with personal, family or accommodation problems which reach a crisis at these times, and cannot wait until the next working day. Their service is available to people with children or young families, people with mental health problems, concerns about people with a disability and can provide emergency housing advice as well as possible emergency accommodation such as hostel and crash pad places.


Bristol Crisis Service (AWP NHS)
Mental Health

Tel: 0330 555 0334    Crisis Service Web Page

If you or someone you are with seems in mental distress and you feel that you or someone you’re with needs immediate attention then you can call the  Bristol Crisis Service 24 hour support line on 0330 555 0334. Find out more about the Bristol Crisis team on this link.


Bristol Drugs Project (BDP)
Addiction Recovery

Tel: 0117 987 6000   Email:   Website:

BDP is an independent agency delivering accessible and confidential information, advice and services to drug and alcohol misusers, their relatives and friends and to other professionals working with drug misusers.

BDP deals with problems related to the use of solvents and prescribed drugs in addition to the wide range of illicit drugs. In practice, this means that BDP will work with people towards goals which are other than (but include) abstinence from drugs and alcohol. BDP are a Golden Key partner organisation and more information about their full range of services can be found here.


Bristol Sanctuary (St Mungo’s Broadway)
Mental Health, Addiction Recovery, Homelessness

Tel: 0117 954 2952   Address: 1 New Street, St Jude’s, Bristol, BS2 9DX   email:

Bristol Santuary aims to support 10-12 people during each evening they are open. The service is open when it is most likely to be needed, which is on Friday, Saturday, Sunday and Monday nights from 7pm to 2am.

Bristol Santuary is managed by Golden Key partner St Mungo’s Broadway. It is an innovative new service, the first of its kind in Bristol. It opened in April 2015. It is a place which feels safe, comfortable and welcoming where people who are experiencing severe emotional distress can go for help out of normal working hours.

Click here for the Bristol Sanctuary web page.


Housing Support Register (HSR)

Tel: 0117 352 6800

The Housing Support Register (HSR) is an online application for professionals to make referrals to supported housing or housing related support and for services to access waiting lists and applicant details. If you are homeless or being made homeless, you should register with the council in order to start the process of finding emergency housing, supported housing or long term housing. You can find out more information by clicking here for the Bristol City Council Housing Support Register page.


Mental Health, Addiction Recovery

Tel: 0117 952 5742   Email:   Website:

Nilaari Agency is a community based mental health and complex needs support service providing that accessible, high quality and culturally appropriate counselling, advocacy and support primarily to Black Asian & Minority Ethnic (BAME) adults and young people in Bristol who are experiencing mental health difficulties. However, anyone in need can access our services. Nilaari are a Golden Key partner website and there is plenty of useful information about their services on their website.


The Samaritans
Mental Health, Addiction Recovery, Homelessness

Tel: 0117 983 1000 (Bristol) or 0845 790 9090 (local rate national number) 37 St. Nicholas Street, Bristol BS1 1TP   Email:

The Samaritans Central Bristol branch provides confidential emotional support, all day and night, every day of the year to those in need of a safe space to talk over problems, feelings, stress or anything that maybe worrying them, especially those in extreme despair. They also provide talks for community groups, schools and other organisations interested in our work. We have partnerships with many local organisations, including local health services, HM Prison Bristol, HM Prison Eastwood Park, CRUSE and SARI. Click here for the Samaritans Bristol website page.


Second Step
Mental Health

Tel: 0117 909 6630   Website:

Second Step is a leading mental health charity based in the west of England, with offices in Bristol, Bath and Weston-super-Mare. We work across the region offering housing, support and hope to hundreds of people with many kinds of mental health problems. Click here for more information about Second Step in Bristol and the services they offer.


St. Mungos Broadway
Homelessness, Mental Health

Tel:0117 944 0581   Website:

St. Mungo’s Broadway help people in Bristol with housing, health and skills support. They provide outreach, hostel accommodation, floating support and a range of health and recovery services, working with partner organisations to help homeless and vulnerable people in Bristol to rebuild their lives. Click here for more about St. Mungo’s Broadway services and support in Bristol.